Tontine Hotel- Reservations Terms and Conditions

Thank you for choosing the Tontine Hotel, we look forward to welcoming you.

Deposit

All bookings require a deposit.  In the event of cancellation -  as long as cancelled within our cancellation policy as per below-this deposit will be refunded.

Cancellations

Any cancellations need to be informed to the hotel before 3pm the day prior to arrival, any cancellations past this time or in the case of non- arrival will be charged the first full night’s stay. 

Payment

Balance of full bill is required prior to arrival or at check in.

Check- In and Check -Out time

Our check in time is from 15.00 hours and check out is by 11.00.  An early or a late check out can be arranged subject to availability and will incur an additional charge.  Please inform the hotel in advance if you wish to check in after 22.00 hours.

Extra Beds/Cots

Children of any age are welcome.  Children under 2 can stay free of charge, and cots can be hired for a small additional nightly charge.  Children aged 2 to 15 will be charged if a z-bed is required. Both Cot and z-bed are subject to availability.

Room Damage & Smoking

The hotel is a non-smoking premises. Anyone found smoking will be subject to a £75.00 room cleaning fee and asked to vacate the hotel.  Any other damage found to a room will result in charges and / or removal from the premises.

Taxes and Service charges

Vat is included in your room rate and there is no service charge.

Special Requests and Medical Issues

If you any special requests, we will try our best to accommodate them.  Please inform us of any special dietary requirements and we will endeavour to try our best to accommodate them.  If you would require Personal Emergency Evacuation Plan (PEEPS) assistance in the event of a fire evacuation, please inform reception at check in.

Pets

We only accept assistance animals, please let us know at time of booking if an assistance animal will be staying with you.

Group Bookings

All bookings of 5 rooms or more are classed as a group booking.  We require a complete room list and full payment 2 weeks prior to arrival.  Any changes after this time may result in additional charges.

Occupancy

The maximum occupancy for our rooms is 2 adults and when required 1 child.  However Family Rooms are available.  You are not to exceed the maximum occupancy level per room.  The hotel management reserve the right to conduct checks on occupancy.

 

 

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.